Telephone Scheduler

Telephone Scheduler

Organization:

Healthcare

Date Posted:

11/16/2009

City:

Victoria

Country:

United States

Primary Category:

Sales

Salary:

$10.53 hourly

Type of Position:

Part-Time

Education Requirement:

High School / GED

Experience Requirement:

1-2 years

Description & Details

South Texas Blood & Tissue Center is seeking goal-oriented
Telephone Scheduler / Telephone Representative
to tele-recruit donors & provides clerical support
for the Tele-recruitment Department
at our Victoria location.

CLOSING DATE: November 18, 2009 $10.53 per hour + shift differential

Responsibilities / Expectations of a Telephone Scheduler / Telephone Representative include:
• Telephone recruit donors within internal database in order to meet or exceed daily quota.
• Answer telephones, take messages and direct incoming calls.
• Schedule donors to maintain inventory in order to meet or exceed daily quota.
• Manage time wisely to ensure efficient and productive telephone contacts.
• Maintain accurate files on donors and update status on computer.
• Perform mini history interview and check for donor eligibility on the computer.
• Maintain and schedule donors to donate in order to fill hospital standing orders and special patient orders.
• Complete all necessary paperwork accurately.
• Perform computer data entry.
• May perform other tasks as assigned.

All Candidates Must Be Able To Meet and/or Exceed Goals.

Schedule: Part-Time: Oct. to Feb. Mon.-Wed. 12-7pm, Sat. 9am-3pm March schedule: Sat. 9am-3pm, Sun. 10am-4pm, Mon. 12pm-7pm, Wed. 12pm-7pm

Requirements
Requirements of a Telephone Scheduler / Telephone Representative include:
• High School Diploma or GED equivalent
• Some sales, customer service or computer experience is preferred
• High level of organizational, communication and administrative expertise
• Previous high volume outbound telephone / telemarketing experience preferred
• Exceptional telephone manner and customer service skills
• Superior verbal and written communication
• Enthusiasm and professionalism
• Dependability, attention to detail, the ability to multi-task, problem solve and follow-through
• Computer skills

Benefits of a Telephone Scheduler / Telephone Representative include:
• Employee Assistance Program
• Paid Time Off (PTO)
• Extended Illness Bank (EIB)
• Pension Plan

In the 30 years of service, the South Texas Blood & Tissue Center (STBTC) has been a leading partner in the growth of a vigorous health care industry. STBTC serves over 100 hospitals and clinics in 43 South Texas counties. In addition to recruiting, collecting, processing, testing and distributing blood components, STBTC operates a certified tissue bank, houses the Texas Cord Blood Bank and also serves as a National Marrow Donor Program registration site.

South Texas Blood & Tissue Center is proud to be an EEO-AA employer M/F/D/V and maintains a Drug-Free Workplace.

How to Apply / Contact

Please fax résumé to (210) 731-5581 or email to:hr_dept@bloodntissue.org or
come in person to 1109 Sam Houston Drive

Please include job code VC005

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